Frequently Asked Questions

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Neo Virtual Assistant Services follows an agile project management approach, which emphasizes collaboration, flexibility, and iterative development. This approach allows us to deliver high-quality projects on time and within budget.

 A Neo Virtual Assistant is a remote professional who provides administrative, technical, creative, or operational support to businesses or individuals. VAs work online and can support you part‑time, full‑time, or on a project basis. 

Neo Virtual Assistants can support a wide range of tasks, including:

• Email and calendar management
• Data entry and document preparation
• Customer support and inbox management
• Social media scheduling and engagement
• Research and reporting
• Bookkeeping and invoicing
• CRM management
• Travel planning
• Content formatting and basic graphic design

(Tasks can be customized based on your needs.)

Typically excluded tasks include:

• Legal or medical services
• High‑level financial advising
• Work requiring local physical presence
• Tasks requiring licensed or regulated professionals

If unsure, you can always ask whether a task is supported.

 Communication is usually handled via email, chat tools (Slack, WhatsApp, Teams), or video calls. Updates can be provided daily, weekly, or as agreed. 

 Working hours depend on the VA’s availability and your preferred time zone. Flexible schedules or overlapping business hours can often be arranged.  

Tasks can be assigned via:

• Email instructions
• Shared task management tools (Trello, Asana, ClickUp, Notion)
• Google Docs or shared folders

Clear instructions and deadlines help ensure the best results.

Time can be tracked using tools like Hubstaff, Time Doctor, or manual timesheets. Task‑based or hourly reporting is available. 

• Google Docs or shared folders

Clear instructions and deadlines help ensure the best results.

Yes. All client information is treated as strictly confidential. Non‑Disclosure Agreements (NDAs) can be signed upon request. 

Common tools include:

• Google Workspace or Microsoft Office
• Slack, Zoom, Microsoft Teams
• Trello, Asana, ClickUp
• CRM tools (HubSpot, Salesforce, etc.)
• Social media scheduling tools (Buffer, Hootsuite, Later)

Pricing varies based on experience, task complexity, and hours required. Common models include hourly rates, monthly retainers, or per‑project pricing. 

• CRM tools (HubSpot, Salesforce, etc.)
• Social media scheduling tools (Buffer, Hootsuite, Later)

 Payments are typically made weekly or monthly via bank transfer, PayPal, Wise, or other agreed platforms. Invoices can be provided. 

• CRM tools (HubSpot, Salesforce, etc.)
• Social media scheduling tools (Buffer, Hootsuite, Later)

  Yes. Hours can usually be adjusted with prior notice, depending on availability. 

 Onboarding can begin within a few days after requirements, access, and agreements are finalized. 

Neo VAs offer a trial period or test task so you can assess fit and quality before committing long‑term.

 Simply reach out with your requirements, preferred hours, and tasks. A short discovery call may be scheduled to align expectations.